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Assessment of current programs and planning for future services has been Rhea's consulting focus since 1980.
In the planning area, she does planning for a specific new service or program in a library as well as long-range planning for libraries and systems. Depending on the situation and the preference of the library director, Rhea uses Planning for Results or other planning approaches. She has created her own planning processes for public and other libraries serving people with disabilities and for correctional libraries serving prisoners and staff. She also does statewide planning work. She has done statewide plans in Massachusetts, California, Illinois, Wisconsin, Oregon, Missouri, and Washington.
Similarly, in evaluation she does assessments of individual programs or services as well as large scale evaluations. For example, she did a national evaluation of library programs for the Bill Moyers' On Our Own Terms TV series. A statewide example is a study of Access News, a pilot project of the California Braille and Talking Book Library which brings news via telephone to people who have low vision or are blind. She has assessed the impact of the ProgrammingLibrarian website of the American Library Association’s Public Programs Office, as well as the long range outcomes of the Eureka! Leadership Institute in California.
A current emphasis is on outcome measurement. Recently she has served as the consultant in that area for the California State Library and the New Jersey State Library. She has also served in that capacity for the Connecticut State Library and the Massachusetts Board of Library Commissioners. She is also using outcome measurement (OM) as part of ongoing evaluation projects and is offering workshops on the topic; in 2002 her OM training was selected as the LAMA Institute of the Year. Rhea’s Demonstrating Results: Using Outcome Measurement in Your Library was published in January 2006 by ALA Editions.
For more information, please see Resume (HTML) or (PDF - 118KB) and Outcome Measurement Resume (HTML) or (PDF - 84KB).
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Last updated 9/2011