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Abend, Jennifer and Charles R. McClure. “Recent Views on Identifying Impacts from Public Libraries." Public Library Quarterly 17 (3): 361-390, 1999.

Association of College and Research Libraries. Task Force on Academic Library Outcomes Assessment Report. 1998. http://www.ala.org/ala/mgrps/divs/acrl/publications/whitepapers/taskforceacademic.cf
Last retrieved 10/20/09.

Association of Specialized and Cooperative Library Agencies. “Outcomes Evaluation Issue.” Interface 24(4):1-11, Winter 2002.

Barnes, S., M. Blake and B. Kelley. Measuring Your Impact: Using Evaluation for Library Advocacy. National Network of Libraries of Medicine. http://nnlm.gov/evaluation/workshops/measuring_your_impact Last retrieved 10/20/09.

Becker, Samantha and others. “Communicating the Impact of Free Access to Computers and the Internet in Public Libraries: A Mixed Methods Approach to Developing Outcome Indicators.” Public Library Quarterly 28 (2): 109-119, April 2009.

Bertot, John Carlo and Charles R. McClure. “Outcomes Assessment in the Networked Environment: Research Questions, Issues, Considerations, and Moving Forward.” Library Trends 51 (4): 590-613, Spring 2003.

Bertot, John Carlo and others. “The Impacts of Free Public Internet Access on Public Library Patrons and Communities.” Library Quarterly. 28(3): 285-295, 2008.

Bolan, Marc and others. How to Manage and Analyze Data for Outcome-Based Evaluation. Seattle, WA: The Evaluation Forum, 2000.

Burroughs, Catherine M. and Fred B. Wood. Measuring the Difference: Guide to Planning and Evaluating Health Information Research. Seattle, WA: National Network of Libraries of Medicine, Pacific Northwest Region, 2000. Available in print or on the web at http://nnlm.gov/evaluation/guide/index.html  Last retrieved 10/23/09.

Clay, Edwin S. and Patricia Bangs. “Beyond Numbers,” NetConnect  8-10, Winter 2006.

Clegg, Judith and Associates. Logic Model Game. 2006. On the web at http://www.cleggassociates.com Last retrieved 10/20/09.

Clegg, Judith, Jane Reisman and others. Managing the Transition to Outcomes-Based Planning and Evaluation. Seattle, WA: The Evaluation Forum, 1998.

Corporation for National and Community Service. Logic Model Resources. On the web at http://nationalserviceresources.org/resources/star/logic Also, AmeriCorps Performance Assessment Toolkit at http://nationalserviceresources.org/star/ac-program-toolkit Last retrieved 10/20/09.

Davies, J. Eric. “What’s the Use of a Library? Assessing Performance and Outcomes.” The Law Librarian 31(3): 166-174, 2000.

Dresang, Eliza T., Melissa Gross and Leslie Hope. Dynamic Youth Services Through Outcome Based Planning and Evaluation. Chicago: ALA, 2006.

Dudden, Rosalind Farnam. Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards. NY: Neal-Schuman Publishers, 2007. See “Method 5: Outcome Measurement,” pages 223-278.

Durrance, Joan and Karen E. Fisher. “Determining How Libraries and Librarians Help.” Library Trends 51 (4): 541-570, Spring 2003.

Durrance, Joan and Karen E. Fisher-Pettigrew. How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes. Chicago: ALA, 2005.

Durrance, Joan and Karen E. Fisher-Pettigrew. “Towards Developing Measures of the Impact of Library and Information Services.” Reference and User Services Quarterly 42(1): 43-53, Fall 2002.

Fraser, B. and C.R. McClure. “Toward a Framework for Assessing Library and Institutional Outcomes.” Portal: Libraries and the Academy 2(4): 505-528, 2002.

Hatry, Harry and Linda Lampkin, editors. Key Steps in Outcome Management. Urban Institute, 2003. (first in a series of six short guides on OM).

Hatry, Harry P. Performance Measurement: Getting Results. Washington DC: Urban Institute Press, 1999.

Hernon, Peter and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago: ALA, 2002.

Hernon, Peter. “Outcomes Are Key But Not the Whole Story.” Journal of Academic Librarianship. 28(1-2): 54-55, 2002.

Hernon, Peter and Robert E. Dugan. Outcomes Assessment in Higher Education: Views and Perspectives. Westport, CT: Libraries Unlimited Inc., 2004.

Hernon, Peter, Robert E. Dugan and Cindy Schwartz. Revisiting Outcomes Assessment in Higher Education.  Westport, CT: Libraries Unlimited Inc., 2006. See especially chapters 15 on techniques for outcome assessment on information literacy and behavior, and chapter 18 on service quality in libraries.

Horn, Claudia B. Outcome-Based Evaluation for Literacy Programs. Syracuse, NY: Literacy Volunteers of America, Inc., 2001.

Indiana University – Purdue University Indianapolis. Shaping Outcomes: An Online Instructor Mediated Course in Outcome Based Planning and Evaluation. On the web at http://www.shapingoutcomes.org Last retrieved 10/20/09.

Innovation Network, Inc. Point K Learning Center.   A suite of free web-based planning and evaluation tools that assists the user in writing an outcomes-based evaluation plan. The tools include a Logic Model Builder, and Evaluation Plan Builder, and an Evaluation Survey Builder.  2005. On the web at http://www.innonet.org/tools Last retrieved 10/20/09.

Institute of Museum and Library Services. OBE Basics. Washington, DC: IMLS, rev 2002. In print and on the web at http://www.imls.gov/applicants/basics.shtm. Last retrieved 10/20/09.

Institute of Museum and Library Services. Perspectives on Outcome Based Evaluation for Libraries and Museums. Washington, DC: IMLS, 2000. In print and on the web at http://www.imls.gov/pdf/pubobe.pdf Last retrieved 10/20/09.

Kellogg, W.K. Foundation. Evaluation Handbook. (See especially pages 28-46 on OM.) Battle Creek, MI. 1998.

Kellogg, W.K. Foundation. Logic Model Development Guide Exercises. Battle Creek, MI. 2004. Available in PDF or CD under “Publications and Resources” at www.wkkf.org Last retrieved 10/20/09.

Kirkpatrick, D. L. “Evaluation of Training.” Pages 135-160 in R. L. Craig and L. R. Bittels, editors, Training and Development Handbook. NY: McGraw Hill, 1967.

Kyrillidou, M. “From Input and Output Measures to Quality and Outcome Measures, or From the User in the Life of the Library to the Library in the Life of the User.” Journal of Academic Librarianship 28 (1): 42-46, 2002.

Lance, Keith Curry and others. Counting on Results: New Tools for Outcome-Based Evaluation of Public Libraries. Final Report. Washington, DC: IMLS, 2002. On the web at www.lrs.org/CoR.asp Last retrieved 10/20/09.

Markless, Sharon and David Streatfield. Evaluating the Impact of Your Library. London: Facet Publishing, 2006.

Marshall, Joanne Gard. “Determining Our Worth, Communicating Our Value.” Library Journal 125 (19):28-30, November 15, 2000.

McNamara, Carter. Basic Guide to Outcome-Based Evaluation for Non-profit Organizations with Very Limited Resources. 2008. http://www.managementhelp.org/evaluatn/outcomes.html Last retrieved 10/20/09.

Mika, Kristine L. Program Outcome Evaluation: A Step-by-Step Handbook.  Milwaukee: Families International, 1996.

Miles, Martha A.. Good Stories Aren’t Enough: Becoming Outcomes-Driven in Workforce Development. Philadelphia, PA: Working Ventures, 2006.

Morley, Elaine and others. A Look at Outcome Measurement in Nonprofit Agencies. Washington, DC: The Urban Institute, 2000.

Morley, Elaine and others. Outcome Measurement in Nonprofit Organizations: Current Practices and Recommendations. Washington, DC: The Independent Sector, 2001.

Museums, Libraries and Archives Council (UK). Outcomes Framework: Theme Narratives with Case Studies. London, 2008.  In 2007, local government performance in the UK was shifted to an outcome-based framework. See this 13 page paper at http://www.mla.gov.uk/policy/improvement by selecting standards and then delivering outcomes. Last retrieved 10/23/09.

National Science Foundation. Online Evaluation Resource Library. On the web at http://www.oerl.sri.com Last retrieved 10/20/09.

Nelson, William Neal and Robert Fernekes. Standards and Assessment for Academic Libraries: A Workbook. Chicago, IL: ACRL, 2002.

New York State Library. Outcome Based Evaluation. http://www.nysl.nysed.gov/libdev/obe/index.html  Last retrieved 10/20/09.

Olney, Cynthia A. and Susan Barnes. Including Evaluation in Outreach Project Planning. Seattle, WA: National Network of Libraries of Medicine, Pacific Northwest Region, 2006. Available in print or on the web at http://nnlm.gov/evaluation/booklets  Last retrieved 10/23/09.

Patton, Michael Quinn.  Qualitative Research and Evaluation Methods. 3^rd edition. See pages 151-159 and 518-534. Thousand Oaks, CA: Sage Publications, 2002.

Patton, Michael Quinn. Utilization-Focused Evaluation. 3^rd edition. See especially pages 147-177. Thousand Oaks, CA: Sage Publications, 1997.

Poll, Roswitha. “Measuring Impact and Outcome of Libraries.” Performance Measurement and Metrics 4 (1): 5-12, 2003.

Reisman, Jane. A Field Guide to Outcome-Based Program Evaluation. Seattle, WA: The Evaluation Forum, 1994.

Reisman, Jane. Outcomes for Success 2000! Seattle, WA: The Evaluation Forum, 2000.

Rubin, Rhea Joyce. Demonstrating Results: Using Outcome Measurement in Your Library. Chicago: ALA, 2006.

Rubin, Rhea Joyce. “Predicting Outcomes: Outcome Measurement as a Planning Tool” Pages 84 - 93 in Durrance, Joan and Karen E. Fisher-Pettigrew. How Libraries and Librarians Help: Measuring Outcomes. Chicago: ALA, 2004.

Sadlon & Associates, Inc. Workbook: Outcome Measurement of Library Programs. Tallahassee: State Library of Florida, 2000. On the web at http://dlis.dos.state.fl.us/bld/Research_Office/OutcomeEvalWkbk.doc Last retrieved 10/20/09.

Schalock, Robert L. Outcome-Based Evaluation. 2d ed. NY: Kluwer Academic/Plenum Press, 2001.

Smith, Kenneth R. New Roles and Responsibilities for the University Library: Advancing Student Learning Through Outcomes Assessment. Washington, DC: Association of Research Libraries, 2000. On the web at http://www.arl.org/bm~doc/assess-3.pdf Note that this paper follows an introduction by Julia C. Blixrud. "Establishing a Role for Research Libraries in Learning Outcome Assessment Programs." Last retrieved 10/20/09.

State Library and Archives of Florida. LSTA Outcome-Based Evaluation Toolkit. Tallahassee, FL: Florida Department of State, Division of Library and Information Services, January 2004. Also on the web at: www.lstatoolkit.com Last retrieved 10/20/09.

Steffen, Nicolle O., Keith Curry Lance and Rochelle Logan. “Time to Tell the Whole Story: Outcome-Based Evaluation and the Counting on Results Project.” Public Libraries, 41(4): 222-228. July-August, 2002.

Steffen, Nicolle O., Keith Curry Lance and Rochelle Logan. “Who’s Doing What: Outcome-Based Evaluation and Demographics for the Counting on Results Project.” Public Libraries, 41(5): 271-279. September-October, 2002.

Taylor-Powell, Ellen and others for the University of Wisconsin-Extension. Program Development and Evaluation. A series of excellent, short (2 to 67 pages) publications on data collection topics such as surveys, sampling, direct observation, questionnaire design. Also on analyzing quantitative and qualitative data. Available in print for $1 to $6 each from the UW cooperative Extension Publications in Madison, WI at 608-262-3346 or on the web under “Program Development and Evaluation” at the publications section of http://learningstore.uwex.edu  Last retrieved 10/20/09.

Texas State Library. Outcome-Based Evaluation. Examples of library programs that have used OBE. http://www.tsl.state.tx.us/outcomes/examples.php Last retrieved 10/20/09.

Todd, Ross J. “School Librarianship and Evidence Based Practice: Progress, Perspectives, and Challenges.” Evidence Based Library and Information Practice 4 (2) :78-96, 2009. Note: This is an open access e-journal available at http://ejournals.library.ca.ualberta.ca/index.php/EBLIP  Last retrieved 10/23/09.

United Way of America. Agency Experiences with Outcome Measurement: Survey Findings. Alexandria, VA: United Way, 2000.

United Way of America. Measuring Program Outcomes: A Practical Approach. Alexandria, VA: United Way, 1996.

United Way Outcome Measurement Network. On the web at: http://www.liveunited.org/outcomes/ Last retrieved 10/20/09.

University of Washington, Information School. The Outcome Toolkit Version 2.0. 2004. Search for it under “Tools/Resources” on website: http://ibec.ischool.washington.edu  Last retrieved 10/20/09.

University of Washington, Information School. IMPACT: A Research Initiative Examining the Impact of Free Access to Computers and the Internet. http://impact.ischool.washington.edu Last retrieved 10/20/09.

University of Wisconsin Cooperative Extension. Enhancing Program Performance with Logic Models. Free web-based course on logic models and outcome measurement. 2002. On the web at http://www.uwex.edu/ces/lmcourse Last retrieved 10/20/09. Also, logic model basics and examples at http://www.uwex.edu/ces/pdande/evaluation/evallogicmodel.htmlLast retrived 10/20/09.

Urquhart, C. “How Do I Measure the Impact of My Service?” in Booth, A. and A. Brice, ed.  Evidence-Based Practice for Information Professionals: A Handbook. London: Facet Publishing, 2004.

Usherwood, R.C. “Accounting for Outcomes: Demonstrating the Impact of Public Libraries.” Australasian Public Libraries and Information Services. 5(1): 5-13, 2002.

Williams, Harold S. and others. Outcome Funding: A New Approach to Targeted Grantmaking. 3d. ed. Rensselaerville, NY: The Rensselaerville Institute, 1995.

© Rhea Joyce Rubin 2009. For requests to reprint, contact the author at
rhea@rheajoycerubin.org

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Last updated 11/09

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