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Abend, Jennifer and Charles R. McClure. “Recent Views on Identifying Impacts from Public Libraries. Public Library Quarterly 17 (3): 361-390, 1999.

Association of College and Research Libraries Task Force on Academic Library Outcomes Assessment. Report. Chicago: ALA, 1998. On the web at http://www.ala.org/acrlpubs/whitepapers/taskforceacademic.htm Last retrieved 11/3/06.

Association of College and Research Libraries, Assessment, Standards and Accreditation Committee. Sources of Information on Performance and Outcome, 1997. On the web at http://www.ala.org/acrl/acrlpubs/whitepapers/sourcesinformation.htm Last retrieved 11/3/06.

Association of Specialized and Cooperative Library Agencies. “Outcomes Evaluation Issue.” Interface 24(4):1-11, Winter 2002.

Bertot, John Carlo and Charles R. McClure. “Outcomes Assessment in the Networked Environment: Research Questions, Issues, Considerations, and Moving Forward.” Library Trends 51 (4): 590-613, Spring 2003.

Bolan, Marc and others. How to Manage and Analyze Data for Outcome-Based Evaluation. Seattle, WA: The Evaluation Forum, 2000.

Burroughs, Catherine M. and Fred B. Wood. Measuring the Difference: Guide to Planning and Evaluating Health Information Research. Seattle, WA: National Network of Libraries of Medicine, Pacific Northwest Region, 2000.

Clegg, Judith and Associates. Logic Model Game. 2006. On the web at http://www.cleggassociates.com/resources/logicmodel/index.asp Last retrieved 11/3/06.

Clegg, Judith, Jane Reisman and others. Managing the Transition to Outcomes-Based Planning and Evaluation. Seattle, WA: The Evaluation Forum, 1998.

Corporation for National and Community Service. See Project Star.

Dresang, Eliza T., Melissa Gross and Leslie Hope. Dynamic Youth Services Through Outcome Based Planning and Evaluation. Chicago: ALA, 2006.

Durrance, Joan and Karen E. Fisher. “Determining How Libraries and Librarians Help.” Library Trends 51 (4): 541-570, Spring 2003.

Durrance, Joan and Karen E. Fisher-Pettigrew. How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes. Chicago: ALA, 2005.

Durrance, Joan and Karen E. Fisher-Pettigrew. “Towards Developing Measures of the Impact of Library and Information Services.” Reference and User Services Quarterly 42(1): 43-53, Fall 2002.

Fraser, B. and C.R. McClure. “Toward a Framework for Assessing Library and Institutional Outcomes.” Portal: Libraries and the Academy 2(4): 505-528, 2002.

Hatry, Harry and Linda Lampkin, editors. Key Steps in Outcome Management. Urban Institute, 2003. (first in a series of six short guides on OM).

Hatry, Harry P. Performance Measurement: Getting Results. Washington DC: Urban Institute Press, 1999.

Hernon, Peter and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago: ALA, 2002.

Hernon, Peter. “Outcomes Are Key But Not the Whole Story.” Journal of Academic Librarianship. 28(1-2): 54-55, 2002.

Hernon, Peter and Robert E. Dugan. Outcomes Assessment in Higher Education: Views and Perspectives. Westport, CT: Libraries Unlimited Inc., 2004.

Horn, Claudia B. Outcome-Based Evaluation for Literacy Programs. Syracuse, NY: Literacy Volunteers of America, Inc., 2001.

Indiana University – Purdue University Indianapolis. Shaping Outcomes: An Online Instructor Mediated Course in outcome Based Planning and Evaluation. Will be available on the web in early 2007 at http://www.shapingoutcomes.com

Innovation Network, Inc. Point K Learning Center.   A suite of free web-based  planning and evaluation tools that assists the user in writing an outcomes-based evaluation plan. The tools include a Logic Model Builder, and Evaluation Plan Builder, and an Evaluation Survey Builder.  2005. On the web at http://www.innonet.org/tools Last retrieved 11/3/06.

Institute of Museum and Library Services.  Frequently Asked Questions About Outcome Based Evaluation. Washington, DC: IMLS. On the web at

http://www.imls.gov/applicants/faqs.shtm. Last retrieved 11/3/06.

Institute of Museum and Library Services.  New Directives, New Directions: Documenting Outcomes. Washington, DC: IMLS, rev. 2002. In print and on the web at http://www.imls.gov/applicants/basics.shtm Last retrieved 11/3/06.

Institute of Museum and Library Services. Perspectives on Outcome Based

Evaluation for Libraries and Museums. Washington, DC: IMLS, 2000. In print and on the web at http://www.imls.gov/pdf/pubobe.pdf Last retrieved 11/3/06.

Kellogg, W.K. Foundation. Evaluation Handbook. (See especially pages 28-46 on OM.) Battle Creek, MI. 1998.  In print and available on CD from www.wkkf.org

Kellogg, W.K. Foundation. Logic Model Development Guide: Using Logic Models to Bring Together Planning, Evaluation, and Action. Battle Creek, MI. 2001. In print and available on CD at “Toolkits” at www.wkkf.org

Kellogg, W.K. Foundation. Logic Model Development Guide Exercises. Battle Creek, MI. 2004. Available in PDF on CD at “Knowledgebase” at www.wkkf.org

Kirkpatrick, D. L. “Evaluation of Training.” Pages 135-160 in R. L. Craig and L. R. Bittels, editors, Training and Development Handbook. NY: McGraw Hill, 1967.

Kyrillidou, M. “From Input and Output Measures to Quality and Outcome Measures, or From the User in the Life of the Library to the Library in the Life of the User.” Journal of Academic Librarianship 28: 42-46, 2002.

Lance, Keith Curry and others. Counting on Results: New Tools for Outcome-Based Evaluation of Public Libraries. Final Report. Washington, DC: IMLS, 2002. On the web at www.lrs.org/CoR.asp Last retrieved 10/3/06.

Markless, Sharon and David Streatfield. Evaluating the Impact of Your Library. London: Facet Publishing, 2006.

Marshall, Joanne Gard. “Determining Our Worth, Communicating Our Value.” Library Journal 125 (19):28-30, November 15, 2000.

McNamara, Carter. “Basic Guide to Outcomes-Based Evaluation for Nonprofit Organizations with Very Limited Resources.” For the Management Assistance Program for Nonprofits. On the web at www.mapnp.org/library/evaluatn/outcomes.htm Last retrieved 3/26/05.

Mika, Kristine L. Program Outcome Evaluation: A Step-by-Step Handbook.  Milwaukee: Families International, 1996.

Morley, Elaine and others. A Look at Outcome Measurement in Nonprofit Agencies. Washington, DC: The Urban Institute, 2000.

Morley, Elaine and others. Outcome Measurement in Nonprofit Organizations: Current Practices and Recommendations. Washington, DC: The Independent Sector, 2001.

National Science Foundation. Online Evaluation Resource Library. On the web at http://www.oerl.sri.com Last retrieved 3/26/05.

Patton, Michael Quinn.  Qualitative Research and Evaluation Methods. 3^rd edition. See pages 151-159 and 518-534. Thousand Oaks, CA: Sage Publications, 2002.

Patton, Michael Quinn. Utilization-Focused Evaluation. 3^rd edition. See especially pages 147-177. Thousand Oaks, CA: Sage Publications, 1997.

Poll, Roswitha. “Measuring Impact and Outcome of Libraries.” Performance Measurement and Metrics 4 (1): 5-12, 2003.

Project Literacy Victoria. Outcome Measurement for a Community Literacy Program. Victoria: British Columbia, 2001 and on the web at: http://www.plv.ca/outcome/cover.pdf Last retrieved 11/3/06.

Project STAR for the Corporation for National and Community Service. A number of performance measurement toolkits, one for each of AmeriCorps’ programs. May 2004. On the web at http://nationalserviceresources.org/resources/online_pubs/perf_meas/usersguide.php Also, logic model worksheets at http://nationalserviceresources.org/resources/online_pubs/perf_meas/VISTA_logic_model.php Last retrieved 11/3/06.

Reisman, Jane. A Field Guide to Outcome-Based Program Evaluation. Seattle, WA: The Evaluation Forum, 1994.

Reisman, Jane. Outcomes for Success 2000! Seattle, WA: The Evaluation Forum, 2000.

Rubin, Rhea Joyce. Demonstrating Results: Using Outcome Measurement in Your Library. Chicago: ALA, 2006.

Rubin, Rhea Joyce. “Predicting Outcomes: Outcome Measurement as a Planning Tool” Pages 84 - 93 in Durrance, Joan and Karen E. Fisher-Pettigrew. How Libraries and Librarians Help: Measuring Outcomes. Chicago: ALA, 2004.

Sadlon & Associates, Inc. Workbook: Outcome Measurement of Library Programs. Tallahassee: State Library of Florida, 2000. On the web at http://dlis.dos.state.fl.us/bld/research_office/outcomeeval.wkbk.doc Last retrieved 11/3/06.

Schalock, Robert L. Outcome-Based Evaluation. 2d ed. NY: Kluwer Academic/ Plenum Press, 2001.

Smith, K.R. New Roles and Responsibilities for the University Library: Advancing Student Learning Through Outcomes Assessment. Washington, DC: Association of Research Libraries, 2000. On the web at http://www.arl.org/stats/newmeas/outcomes/HEOSmith.html Last retrieved 11/3/06.

State Library and Archives of Florida. LSTA Outcome-Based Evaluation Toolkit. Tallahassee, FL: Florida Department of State, Division of Library and Information Services, January 2004. Also on the web at: www.lstatoolkit.com Last retrieved 11/3/06.

Steffen, Nicolle O., Keith Curry Lance and Rochelle Logan. “Time to Tell the Whole Story: Outcome-Based Evaluation and the Counting on Results Project.” Public Libraries, 41(4): 222-228. July-August,  2002.

Steffen, Nicolle O., Keith Curry Lance and Rochelle Logan. “Who’s Doing What: Outcome-Based Evaluation and Demographics for the Counting on Results Project.” Public Libraries, 41(5): 271-279. September-October, 2002.

Taylor-Powell, Ellen and others for the University of Wisconsin Extension.  Planning a Program Evaluation. A series of short pamphlets, 1996-2002. In print and on the web at http://www.uwex.edu/ces/pdande/evaluation Last retrieved 11/3/06.

United Way of America. Agency Experiences with Outcome Measurement: Survey Findings. Alexandria, VA: United Way, 2000.

United Way of America. Measuring Program Outcomes: A Practical Approach. Alexandria, VA: United Way, 1996.

United Way Outcome Measurement Network. On the web at: http://national.unitedway.org/outcomes/ Last retrieved 11/3/06.

University of Washington, Information School. The Outcome Toolkit Version 2.0. On the web at http://ibec.ischool.washington.edu Last retrieved 11/3/06.

University of Wisconsin Cooperative Extension. Enhancing Program Performance with Logic Models. Free web-based course on logic models and outcome measurement. 2002. On the web at http://www.uwex.edu/ces Also, logic model basics and examples at http://www.uwex.edu/ces/pdande/evaluation/evallogicmodel.html

Usherwood, R.C. “Accounting for Outcomes: Demonstrating the Impact of Public Libraries.” Australasian Public Libraries and Information Services. 5(1): 5-13, 2002.

Williams, Harold S. and others. Outcome Funding: A New Approach to Targeted Grantmaking. 3d. ed. Rensselaerville, NY: The Rensselaerville Institute, 1995.

© Rhea Joyce Rubin  2006

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Last updated 6/07

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