Publications
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Books
Demonstrating Results: Using Outcome Measurement in Your Library. Chicago: ALA Editions, 2006.
Planning for Library Services for People with Disabilities: A Process for Libraries. Chicago: ASCLA, 2001.
Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals. New York: Neal-Schuman Publishers, 2000.
Humanities Programming: A How-To-Do-It Manual for Librarians. New York: Neal-Schuman Publishers, 1997.
Libraries Inside: A Practical Guide for Prison Librarians. With Daniel Suvak. Jefferson, NC: McFarland & Company, Publishers, 1995.
Intergenerational Library Programs: A How-to-Do-It Manual for Librarians. NY: Neal-Schuman Publishers, 1993.
Of a Certain Age: A Guide to Contemporary Fiction Featuring Older Adults. Denver, CO: ABC-CLIO, 1990.
Working with Older Adults: A Handbook for Libraries. With Gail McGovern. 3d ed. Sacramento, CA: California State Library Foundation, 1990.
Let's Talk About It: A Planner's Manual. With Alan Moores. Chicago, IL: American Library Association, 1984.
The Challenge of Aging: A Bibliography. With Margaret E. Monroe. Littleton, CO: Libraries Unlimited, 1983. Selected as an 'Outstanding Reference Source of 1984' by RASD/ALA.
Bibliotherapy Sourcebook. Phoenix, AZ: Oryx Press, 1978. Recipient of the Ralph R. Shaw Award for Outstanding Contribution to the Literature of Librarianship 1980.
Using Bibliotherapy: A Guide to Theory and Practice. Phoenix, AZ: Oryx Press, 1978. Recipient of the Ralph R. Shaw Award for Outstanding Contribution to the Literature of Librarianship 1980.
Major Reports
Nothing About Me…Without Me: Involving People with Disabilities in Planning Public Library Services. California State Library, 2002. 186 pages.
Planning for Library Services for People with Disabilities: A Process for Libraries in Massachusetts. Massachusetts Board of Library Commissioners, 1999. 80p.
Study of Comparable Costs of Providing Library Services for the Blind & Physically Handicapped in Massachusetts and Other States. Massachusetts Board of Library Commissioners, 1998. 25p.
Lessons Learned: ADA Compliance in California's Public Libraries. Sacramento, CA: California State Library, 1995. Revised edition, 1996. 170p.
California Models of Public Library Compliance with the ADA: An Evaluation of Seven LSCA Projects. Sacramento, CA: California State Library, 1995. 55p.
Access Centers Study: A Report for the Massachusetts Board of Library Commissioners. Boston, MA: Massachusetts Board, 1994. 49p.
Future Directions in Library Services for the Print Handicapped in Washington. Olympia, WA: Washington State Library, 1990. 81p.
Ohio's Talking Book Program: A Study. Columbus, OH: State Library of Ohio, 1990. 82p.
Oregon's Jail and Prison Libraries: A Rusted Optimism. Eugene, OR: Oregon Library Association, 1988. 69p.
Library and Information Services Needs Assessment and Five Year Plan: California. Department of Mental Health and Department of Developmental Services. Sacramento, CA: California Department of Mental Health, 1987. 145p.
Joint Assessment of Institution Libraries: Massachusetts Department of Corrections. Boston, MA: Massachusetts Department of Corrections, 1986. 119p.
A Study of L.S.C.A. Funding to State Residential Institutions in Missouri. Jefferson City, MO: Missouri State Library, 1985. 63p.
A Study of Florida's Network of Libraries for the Print-Handicapped. Tallahassee, FL: State Library of Florida, 1984. 56p.
An Evaluation of System-Provided Library Services to State Correctional Centers in Illinois. Springfield, IL: Illinois State Library, 1983, 280p.
Manual for Leading Humanities Discussion Groups. With others. Washington, DC: National Council on the Aging, Inc., 1979. 18p.
"The Theoretical Bases of Correctional Libraries in the U.S." University of Illinois Occasional Papers. No. 110, December 1973. 21p.
Contributions And Chapters In Books
"Predicting Outcomes: Outcome Measurement as a Planning Tool" in Durrance, Joan C. and Karen E. Fisher. How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes. Chicago: ALA, 2005.
"Usability and Disabilities" in Carol Nixon and Jennifer Burmood, editors. InfoToday 2003 Collected Pressentations. Pages 278-283. Medford, NJ: Information Today, Inc., 2003.
"Advice and Assistance to Libraries" in Betty-Carol Sellen, ed. What Else You Can Do With A Library Degree. 2d ed. Pages 122-127. NY: Neal-Schuman Publishers, 1997.
"Intergenerational Library Programs: Elders and Youth" in Virginia Mathews, ed. Library Papers for the 1995 White House Conference on Aging. NY: Neal-Schuman Publishers, 1996.
"Bibliotherapie: Geschichte und Methoden" in Hilarion Petzold and Ilse Orth, eds. Poesie und Therapie: Uber die Heilkraft der Sprache. Pages 103-134. Paderborn, West Germany: Junfermann Co. 1995.
"Library Service to Special Populations 1990" in Bowker Annual of Library and Book Trade Information. NY: Bowker. 1991.
"Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere)" in Bill Katz, ed. The Reference Library User. pp. 34-52. New York: Haworth Press, 1990.
"Guidance" in Gail Schlacter, ed. The Service Imperative for Libraries: Essays in Honor of Margaret E. Monroe. pp. 94-119. Littleton, CO: Libraries Unlimited, 1981.
"Library Services to Correctional Facilities 1980" in A.L.A. Yearbook. pp.61-62. Chicago: A.L.A., 1981.
"Bibliotherapy With Older Adults in the Library Context" Proceedings of the University of Wisconsin Seminar on Bibliotherapy June 21-23, 1978. pp. 65-82. Madison, WI: U.W. Library School, 1978.
"The Use of Bibliotherapy in Corrections" pp. 46-50 and "Types of Bibliotherapy" pp. 20-24. Proceedings of the Fourth Bibliotherapy Roundtable January 1977. Washington, DC, 1977.
Journal Articles
"Preventing Angry Encounters in the Library." ViewPoints: Ebsco's Online Journal. I (7), Febrary, 2001.
"Defusing the Angry Patron." Library Mosaics. 11 (3): 14-15, May/June 2000.
"Intergenerational Library Programs: An Introductory Bibliography." Interface. 21 (3): Fall 1999.
"Of a Certain Age." Aging Today. 12(1): 14, Feb/March 1991.
"Anger at the Reference Desk." Reference Librarian. Number 31: 39-51, 1990.
"The Challenge Continues: Prison Librarianship in the 80s." Library Journal. 114(4):47-51, March 1, 1989.
"Let's Talk About It: Lessons In Adult Humanities Programming." Public Libraries. 28(2):90-96, Mar/Apr 1989.
"L.S.C.A. Funding to State Residential Facilities." Show-Me Libraries 37(3):5-11, December 1985.
"American Short Stories." Collection Building. 6(2):29-32, Summer 1984.
"Keeping Professional Librarians in Prison." RQ 23(1):40-46, Fall 1983.
"Public Access to Health Information: A Librarian's Response." RQ 22(4):409-410, Summer 1983.
"Jail Library Service in U.S. Jails: Issues, Questions, and Trends." With Connie House. Library Journal 108(3):173-177, Feb.1, 1983.
"Correctional Facilities Libraries in Illinois—And In Other States Too." Illinois Libraries 65(4):261-264, April 1983.
"Administrative Patterns of Library Services to Prisons and Jails." Interface 66(2):6-8, Winter 1983.
"The Bibliographic Structure of Bibliotherapy and the Role of the Journal in its Development." The Serials Librarian 5(1):93-102, Fall 1980.
"Packaging Programs: New Mode of Public Library Service to Older Adults." With Linda Bostic. Public Library Quarterly 1(3):271-280, Fall 1979.
"Use of Bibliotherapy in Response to the 1970's." Library Trends 28(2):239-252, Fall 1979.
"Bibliotherapy: A Window to the World." Perspectives on Aging 3(6):16-18, November/December 1978.
"Bibliotherapy With the Blind, Physically Handicapped, and Learning Disabled." Dikta 2(4):143-147, Winter 1977.
"Libraries in the Cook County Jails." Inside/Outside 1(3):5, April 1975.
"Bibliotherapy: Trends in the United States." With Margaret E. Monroe. Libri 25(2):156-162, 1975.
"Library Recommendations for County Jail Standards." With others. Illinois Libraries 57(5):312-317, May 1975.
"Libraries in the Cook County Jails." Illinois Libraries 56(7):537-539, September 1974.
"Service to the Ex-Advantaged." Catholic Library World 4(9):438-442, April 1974.
Published Bibliographies & Resource Lists
"Intergenerational Library Programs: An Introductory Bibliography." In Interface 21 (3): 8-10, Fall 1999.
"Resources for Professionals." In The Challenge of An Aging Society: A User's Guide To The Videotape. Madison, WI: Bi-Folkal Productions, Inc., 1986. 5p.
"The Last Decade: Publications on Bibliotherapy and Related Topics 1970-1980." With others. In Clara Lack, ed. Bibliotherapy: An Overview. In Progress. 16p.
"How to Begin with High Interest/Low Vocabulary Materials." Oregon State Library Reference Satellite, September 1978. 7p.
"Large Print Materials." Salem, OR: Oregon State Library, 1978. 15p.
"Bibliotherapy: An Introduction and Source List." With Audrey Powers. Booklegger 3(15):20-23, 1976.
"Prisoners' Writes." Inside/Outside 1(2):8, April 1975.
"Community Resources List for Ex-Offenders in the Chicago Area." With Paul Vetter. Chicago: Chicago Public Library, 1975. 76p.
"Barred Visions: Materials by Inmates and Ex-Offenders." Chicago: Chicago Public Library, 1974. 12p.
"Discrimination in Testing: An Annotated Bibliography." With Colin Cameron. Madison, WI: University of Wisconsin Institute of Research on Poverty, 1971. 76p.
Editorial Responsibilities
Contributing Editor, Collection Building. "Stress Points" column beginning 5(3):64-67, Fall 1983 through 7(4): 36-39, Winter 1986.
Chairperson, A.L.A./American Correctional Assn. Joint Task Force. "Library Standards for Jails and Detention Facilities." Chicago: A.S.C.L.A., 1981.
Guest Editor, special issue on corrections libraries. Wilson Library Bulletin 51(6):February 1977.
Guest Editor, special issue on bibliotherapy. Health and Rehabilitative Libraries 1(2): October 1975.
Book Reviews
Library Journal, 2002-
RQ 23(2):225-6, Winter 1983.
Interface 5(1);12, Fall 1982.
Inside/Outside 2(2):2, 2(3):6, 3(14):27, 1976.
Videos
From the Front of the Room: Trainers Discuss Diversity Training. ALA Video/ Library Video Network, 1995.
Beyond the Ramp: Disability Awareness and ADA Compliance. California State Library, 1996.
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Updated 7/06