Consultant on Outcome Measurement for the California State Library, Library Development Services. 2000-2008.

Consultant on Outcome-Based Evaluation for the New Jersey State Library. 2006-2008.

Consultant on Outcome-Based Evaluation for the Massachusetts Board of Library Commissioners. 2002-2006.

Consultant on Outcome-Based Evaluation for the Connecticut State Library. 2003-2006.

Consultant and Trainer for "Nothing About Me, Without Me..." a two year project of planning and implementing library services for people with disabilities in 28 public libraries. For the California State Library, 2002-2004.

Evaluation of library programs for the "Bill Moyers' On Our Own Terms" series for the American Library Association. 2000-2001.

Study of Access News, a statewide pilot project bringing news via telephone to people who have low vision or are blind for the Braille and Talking Book Library of the California State Library including outcome measurement. 2000.

Consultant and Trainer on "Planning for Services for People with Disabilities," a two-year project of the Massachusetts Board of Library Commissioners. 1998-2000.

A recent article on Rhea’s work in Massachusetts is Shelley Quezada’s "Nothing About Me Without Me: Planning for Library Services for People with Disabilities" in the January/February 2003 issue of Public Libraries.

ADA Consultant for Libris, an electronic program for planning library buildings, created by the California State Library. 1999-2000.

Consultant for long range planning using "Planning for Results" for numerous public libraries and library systems in California and a public library in Massachusetts. 1998 through 2002.

Study of State-Funded Library Services for the Blind for the Massachusetts Board of Library Commissioners. 1997-98.

Consultant and Writer for "The Library Book: A Guide to the Library for New Users" a literacy project for the King County Library System (WA). 1997.

Consultant and Trainer for "A Planning Process for Wisconsin Institutional Libraries" for the Wisconsin Department of Corrections. 1996-1997.

Statewide Legal Needs Assessment for the Council of California County Law Librarians. 1996.

Consultant to the California State Library on ADA Compliance in California's public libraries, an assessment and planning project. 1994-1996.

Evaluation of the Access Center concept and projects for the Massachusetts Board of Library Commissioners. 1994.

Consultant and Trainer for "Preparing for Tomorrow" long range planning for the Massachusetts Department of Corrections. 1992.

Consultant and Trainer for "School Age Children and Older Adults: Together in the library" for the Texas State Library. 1991-1992.

Consultant for Adult Reading Clubs initiative for American Library Association. 1991-1992.

Consultant for "Grandparents and Books," a collection development grant program of the California State Library. 1991.

Evaluation and Planning Document for Ohio's two regional libraries for the blind and physically handicapped. 1990.

Planning and Management Study for the Washington State Library on future services for the print handicapped. 1990.

Consultant and Trainer for "Libraries for A Lifetime" for the Oklahoma Department of Libraries. 1989.

Consultant for "Working With Older Adults," a collection development grant program of the California State Library. 1987-1989.

Assessment of Correctional Libraries in the state of Oregon. 1988.

Short Studies of Books-By-Mail (San Mateo County Library, CA), law library services to isolation inmates (San Quentin State Prison, CA), jail library funding alternatives (Peninsula Library System, CA). All in 1988.

Development of Five Year Plan for the client and staff libraries in the state mental hospitals and developmental centers of California. 1986-1987. Coordinated implementation of immediate objectives in 1987.

Planner and Coordinator for "Forging Community Links: Libraries and Older Adults," a retreat workshop and planning project for public librarians and social service practitioners in California. 1986.

Consultant to "Let's Talk About It: Reading and Discussion Programs in America's Libraries," a national project funded by the National Endowment for the Humanities and sponsored by the American Library Association. Also co-authored the program manual. 1984-1986.

Evaluator of a model jail literacy project in San Mateo County, California. 1986.

Joint Assessment of Institutional Library Services in Massachusetts. 1986.

Two studies of residential institutions in Missouri for the National Institute of Corrections and the Missouri State Library. Both 1985.

Consultant to Peninsula Library System (San Mateo, CA) on services to residential institutions and books-by-mail. 1984-1987.

Study of sub-regional libraries for the blind and physically handicapped in Florida. 1984.

Design of two new courses for the Kent State University Library School. As Adjunct Professor designed "Library Services for the Aging" and "Bibliotherapy II: Advanced Course for Practitioners." October 1984.

Short evaluations of local jail library services provided by public library systems (e.g. Montgomery County Public Library, MD and Peninsula Library System, CA) or correctional administrations (e.g. Essex County Jail, NJ), all in 1983.

Evaluation of system-provided library service to state correctional centers for the Illinois State Library. As Visiting Associate Professor, University of Illinois Library Research Center. 1982-1983.

"So What? Using Outcome Measurement to Assess the Impact of Library Programs." PLA National Conference, 2008.

"Painless Outcome-Based Evaluation." New Jersey State Library, December 2007.

"So What? An Introduction to Outcome-Based Evaluation." New Jersey State Library, October 2006.

"So What? Using Outcome Measurement in Your Library." Indiana Cooperative Library Service Authority, July 2006.

"So What? Using Outcome-Based Evaluation to Assess the Impact of Library Programs." Connecticut State Library. May 2004, January 2005 and April 2006.

"So What? Using Outcome-Based Evaluation to Assess the Impact of Library Programs." Massachusetts Board of Library Commissioners. April 2003, July 2004 and July 2006.

"Nothing About Me Without Me: Planning Library Services for People with Disabilities." Connecticut State Library. April 2006 and July 2006.

"Nothing About Me Without Me: Planning Library Services for People with Disabilities." Nassau County Library System (NY). November 2005 and March 2006.

"Delivering Excellent Customer Service–Even On Very Bad Days." Nassau County Library System (NY). May 2004.

"Serving Customers with Disabilities." South San Francisco Public Library (CA). February 2004.

"Usability and Disabilities" at the InfoToday 2003 conference. May 2003.

LAMA Institute of the Year 2002. "The Impact of Library Services on Users: Measuring Outcomes."

"How Libraries and Librarians Help Workshop: Putting Outcome Evaluation Into Context." University of Washington. October 2002.

"Are We Making A Difference? Introduction to Outcome Measurement." California Library Association. November 2002.

"Planning Library Services for Patrons with Disabilities" for the OLOS preconference to the American Library Association annual conference. June 2002.

"Defusing Difficult Situations in the Library" for the Thomas Crane Library (MA). April 2002.

"Nothing About Us Without Us" for the Public Library Association national conference. March 2002.

"Outcome Measurement" series for the California State Library. 2001-2005.

"Coping with Difficult Behaviors in the Library" workshops for Nevada County Library System, Solano County Library System, Berkeley Public Library, and San Diego County Library (all California), Thomas Crane Library (MA). 2000 - 2002.

"Planning Library Services for the Deaf Community" for a preconference to the American Library Association's annual conference. June 2001.

"Serving Patrons With Disabilities" series for the Massachusetts Board of Libraary Commissioners in 1999 and for individual public libraries in MA in 2000-2001.

"Managing Difficult Situations in the Library" series of 9 workshops for InFoPeople. 1999-2000.

"Intergenerational Library Programs" for the Northwest Library District System (Ohio). April 2000.

"Defusing Conflict: Responding to Difficult Situations" for the Chicago Library System and the North Suburban Library System (both Illinois). April 2000.

"Defusing the Angry Patron" for the fifth annual Conference for Library Paraprofessionals in the Greater Bay Area. 1999.

"Planning for Results" for Staff Institute Day for Fresno County Library (CA). October 1999.

"Intergenerational Programs" for the Missouri State Library. May 1999.

"Planning for Results" for the Indiana State Library. May 1999.

"Defusing the Angry Patron" for Staff Institute Days for Marin County Library and Monterey Free Libraries (both CA). May 1999.

"Positive and Proactive: Customer Service in Libraries" series of ten workshops for the Alameda County Library (CA). 1999.

"Positive and Proactive: Customer Service Libraries" series of six workshops for the Bay Area Library System, Silicon Valley Library System, and Peninsula Library System (CA). February-March 1999.

"Transforming Your Library: Planning for Results" for the American Library Association. June 1998.

"Defusing the Angry Patron" series of nine workshops for the Chicago Public Library. 1998 and 1999.

"Strategic Planning for Public Libraries" for the California State Library. May 1998.

"Customer Service to People with Disabilities" for the Oakland Public Library (CA). May 1998.

"Defusing the Angry Patron" for Reaching Forward: Conference of Library Assistants. April 1998.

"So You Need A Consultant: How to Select the Right Consultant and Ensure A Productive Relationship" for SOLINET. April 1998.

"Helping Others Transform Libraries" for the Public Library Association (ALA). March 1998.

"Project Management" for the North Suburban Library System (IL) and the Chicago Library System. February 1998.

Regional Director, Senior Centers Humanities Program, National Council on the Aging, Inc. (1978-80)

Director, Regional Library for the Blind and Physically Handicapped, Oregon State Library (1977-78)

Special Services Librarian, Pierce County Library System (Tacoma, WA.)(1977)

Information and Referral Services, Berkeley Women's Health Collective (Berkeley, CA.)(1975-76)

Director, Cook County Corrections Library Project, Chicago Public Library (1973-1975)

M.A. in Library Science, University of Wisconsin-Madison, June 1973. Advisor: Margaret E. Monroe. Student Assistant to: Helen Lyman.

University of Vienna (Austria), 1970-1971.

B.A. in Psychology, University of Wisconsin-Madison, December 1972.

Chair, ASCLA Publications Committee, 2007-2009.

Notable Books Council, 2006-2008.

Chair, Accessibility Assembly (formerly known as the ADA Assembly), 1996-2000, 2002-2003, 2004-2006.

Chair, ALA Standards Committee, 2002-2004.

Chair, Task Force to create ALA policy on serving people with disabilities, 1999-2001. Resulted in first such policy, approved by the ALA Council in January 2001.

Advisory Committee, ALA Graphics, 1999-2001.

ADA Assembly, 2001-2003, 2004-2005.

Chair, ASCLA Awards Committee, 1999-2000.

Director-at-Large, Association of Specialized and Cooperative Library Agencies Board, 1997-1999.

Advisory Committee, Office for Literacy and Outreach Services, 1994-1996.

Director-at-Large, Continuing Library Education Network Round Table, 1991-1993.

Director-at-Large, Association of Specialized and Cooperative Library Agencies Board, 1989-1991.

Director-at-Large, Association of Specialized and Cooperative Library Agencies Board, 1982-1984.

Councilor-at-Large, 1978-1982.

Chair, A.L.A./American Correctional Assn. Joint Task Force on Jail Library Standards, 1977. Resulted in first national standards, approved by A.C.A. 1977 and A.L.A. 1978, and published 1981.

Chair, Bibliotherapy Committee, 1975-1979. Founded H.R.L.S.D. first discussion group, the bibliotherapy discussion group, 1976.

Various chair appointments each year 1973-present.

Service Award (from ASCLA/ALA), 2006.

Exceptional Service Award (from ASCLA/ALA), 1993.

Monroe Library Adult Services Award (from ALA), 1992.

Outstanding Reference Source (from ALA), 1984. [For Challenge of Aging.]

Second Start Literacy Project (Oakland Public Library). Citation, 1988 and 1985.

Ralph R. Shaw Award for Outstanding Contribution to the Literature of Librarianship (from ALA), 1980. [For Using Bibliotherapy and Bibliotherapy Sourcebook.]

National Federation of the Blind of Oregon. Citation, 1978.

Outstanding Young Woman of America, 1975.

Sigma Epsilon Sigma (honor sorority) award, 1969.

Who's Who in the World

Who's Who in America

Who's Who of American Women

Who's Who of American Education

Contemporary Authors (Gale)

Training and Development Organizations Directory (Gale)

Consultants and Consulting Organizations Directory (Gale)

LAMA Library Consultants Directory

ASCLA Directory of Peer Consultants and Speakers: Experts from A to Z

Library HQ Speaker Source (www.libraryhq.com)

Kellogg Foundation Evaluation Consultants Database

Library Consultants' Organization (www.libraryconsultants.org)

Please see separate publications list (HTML) or (PDF - 16KB).

You can also get this document in PDF - 122KB

To view and print PDF files you must have the free Adobe Acrobat Reader installed on your computer. Click on the icon below to install Acrobat Reader.

Last updated 2/08