Training Resume - Rhea Joyce Rubin

Since 1980, Rhea Joyce Rubin has been an independent library consultant specializing in extending traditional public library services. Her work includes planning, assessment, and evaluation studies, establishment of new library services, and training through presentations, workshops, and longer courses. She has trained more than 10,000 professionals and paraprofessionals in over forty states.

Major Training Projects

Consultant and Trainer on Outcome Measurement for the California State Library, 2000-2007.

Consultant and Trainer on Outcome-Based Evaluation for the New Jersey State Library, 2006-2008.

Consultant and Trainer for "Planning Library Services for People with Disabilities" for the Massachusetts Board of Library Commissioners, 1999-2006.

Consultant and Trainer on Outcome Based Evaluation for the Connecticut State Library, 2004-2006.

LAMA Insitute of the Year 2002 Trainer. "The Impact of Services on Library Users: Measuring Outcomes."

Consultant and Trainer for "Nothing About Me, Without Me..." a two year project of planning and implementing library services for people with disabilities in 28 public libraries for the California State Library, 2002-2004.

Consultant on Library Services for People With Disabilities initiative for the California State Library, Library Development Services. 2002-2004.

Consultant and Trainer for "Planning for Results: A Public Library Transformation Process" One of six trainers selected by the Public Library Association. 1998.

Consultant and Trainer for "A Planning Process for Wisconsin Institutional Libraries" for the Wisconsin Department of Corrections. 1996-1997.

Consultant and Trainer for "Preparing for Tomorrow" long range planning for the Massachusetts Department of Corrections. 1992.

Consultant and Trainer for "School Age Children and Older Adults: Together in One Library" for the Texas State Library. 1991-1992.

Consultant and Trainer for "Grandparents and Books," an intergenerational grant program of the California State Library. 1991.

Consultant and Trainer for "Libraries for A Lifetime" for the Oklahoma Department of Libraries. 1989.

Consultant and Trainer for Working With Older Adults, a grant program of the California State Library. 1987-1989.

Trainer and Coordinator for "Forging Community Links: Libraries and Older Adults," a retreat workshop and planning project for public librarians and social service practitioners in California. 1986.

Consultant and Trainer for "Let's Talk About It," a national project funded by the National Endowment for the Humanities and sponsored by the American Library Association. 1984-1986.

Recent Training Examples
(1998-2006)

"Introduction to Outcome-Based Evaluation" for the New Jersey State Library, Library Development Services, October 2006.

"So What? Using Outcome-Based Evaluation to Assess the Impact of Library Programs." Massachusetts Board of Library Commissioners, April 2003, July 2004, January 2005, March 2005, July 2006 and October 2006.

"So What? Using Outcome Measurement in Your Library" for the Indiana Cooperative Library Services Authority, July 2006.

"Nothing About Me Without Me: Planning Library Services for People with Disabilities." Connecticut State Library, April 2006 and July 2006.

"So What? Using Outcome-Based Evaluation to Assess the Impact of Library Programs." Connecticut State Library, May 2004 and April 2006.

"Nothing About Me Without Me: Planning Library Services for People with Disabilities." Nassau County Library System (NY), November 2005 and March 2006.

"So What? Using Outcome Measurement to Assess the Impact of Library Programs" for the California State Library, December 2004, January 2005, February 2005 and March 2006.

"Delivering Excellent Customer Service–Even On Very Bad Days." Nassau County Library System (NY), May 2004.

"Serving Customers with Disabilities." South San Francisco Public Library (CA), February 2004.

"Usability and Disabilities" at the InfoToday 2003 conference, May 2003.

"Are We Making A Difference? Introduction to Outcome Measurement." California Library Association, November 2002.

"How Libraries and Librarians Help Workshop: Putting Outcome Evaluation Into Context." University of Washington, October 2002.

"Defusing Difficult Situations in the Library" for the Thomas Crane Library (MA), April 2002.

"Planning Library Services for People with Disabilities" at the national Public Library Association conference, March 2002.

"Angry Customers: Prevention & Antidote" series for the Solano County Library (CA), January 2002.

"Managing Difficult Situations in the Library" series for the Nevada County Library System (CA), September 2001.

"Planning Library Services for the Deaf Community" at the ASCLA Preconference to the American Library Association Annual Conference, June 2001.

"Coping with Difficult Behaviors in the Library" workshops for Laney Community College, Berkeley Public Library, and San Diego County Library (all California), 2000-2001.

"Providing Excellent Customer Service to People with Disabilities" for two regional library systems in MA, 2000-2001.

"Defusing Conflict: Responding to Difficult Situations" for the Chicago Library System and the North Suburban Library System (both Illinois), April 2000.

"Intergenerational Library Programs" for the Northwest Library District System (Ohio), April 2000.

"Managing Difficult Situations in the Library" series of 9 workshops for InFoPeople, 1999-2000.

"Serving Patrons With Disabilities" series for the Massachusetts Board of Library Commissioners in 1999 and for individual public libraries in MA in 2000.

"Planning for Results" for the Fresno County Library, 1999.

"Defusing the Angry Patron" for the Fifth Annual Conference for Library Paraprofessionals in the Greater Bay Area, 1999.

"Positive and Proactive: Customer Service in Libraries" for the 49-99 Library System (CA). Series of 6 workshops, 1999.

"Defusing the Angry Patron" for the Chicago Public Library. Series of nine workshops, 1998-1999.

"Positive and Proactive: Customer Service in Libraries" for the Alameda County Library System (CA). Series of ten workshops, 1998-1999.

"Positive and Proactive: Customer Service in Libraries" for the Peninsula and Bay Area Library Systems (CA). Series of six workshops, 1998-1999.

"Transforming Your Library: Planning for Results" for the American Library Association, June 1998.

"Customer Service to People with Disabilities" for the Oakland Public Library (CA), May 1998.

"Defusing the Angry Patron" for Reaching Forward: Conference of Library Assistants (IL), April 1998.

"So You Need A Consultant: How to Select the Right Consultant and Ensure A Productive Relationship" for SOLINET, April 1998.

"Helping Others Transform Public Libraries" for the Public Library Association (ALA), March 1998.

"Project Management" for the North Suburban Library System (IL) and the Chicago Library System, February 1998.

College Courses

"Library Services to Older Adults/Intergenerational Services" at University of Washington, Library School (1990) and Kent State University, Library School (1988, 1984).

"Bibliotherapy" at University of Michigan, School of Information & Library Studies (1988); Kent State University, School of Library Science (1988, 1984, 1982, 1980, 1978); Texas Women's University, School of Library Science, 1984.

American Library Association Achievements

Chair, ASCLA Publications Committee, 2007-2009.

Notable Books Council, 2006-2008.

Chair, Accessibility Assembly (previously known as ADA Assembly), 1996-2002, 2004-2006.

ALA Standards Committee, 2002-2004.

Chair, Task Force to create ALA policy on serving people with disabilities, 1999-2001.

Advisory Committee, ALA Graphics, 1999 - 2001.

Chair, ASCLA Awards Committee, 1999 - 2000.

Director-at-Large, Association of Specialized and Cooperative Library Agencies Board, 1997-1999.

Advisory Committee, Office for Literacy and Outreach Services, 1994-1996.

Director-at-Large, Continuing Library Education Network Round Table, 1991-1993.

Director-at-Large, Association of Specialized and Cooperative Library Agencies Board, 1989-1991.

Director-at-Large, Association of Specialized and Cooperative Library Agencies Board, 1982-1984.

Councilor-at-Large, 1978-1982.

Chair, A.L.A./American Correctional Assn. Joint Task Force on Jail Library Standards, 1977. Resulted in first national standards, approved by A.C.A. 1977 and A.L.A. 1978, and published 1981.

Chair, Bibliotherapy Committee, 1975-1979. Founded H.R.L.S.D. first discussion group, the bibliotherapy discussion group, 1976. Currently Chair, Bibliotherapy Forum.

Various chair appointments each year 1973-present.

Education

M.A. in Library Science, University of Wisconsin-Madison, June 1973. Advisor: Margaret E. Monroe

University of Vienna (Austria), 1970-1971.

B.A. in Psychology, University of Wisconsin-Madison, December 1972.

Awards

ASCLA Service Award, 2006.

ASCLA Exceptional Service Award, 1993.

Monroe Library Adult Services Award (from ALA), 1992.

Outstanding Reference Source (from ALA), 1984. [For Challenge of Aging.]

Second Start Literacy Project (Oakland Public Library). Citation, 1988 and 1985.

Ralph R. Shaw Award for Outstanding Contribution to the Literature of Librarianship (from ALA), 1980. [For Using Bibliotherapy and Bibliotherapy Sourcebook.]

National Federation of the Blind of Oregon. Citation, 1978.

Outstanding Young Woman of America, 1975.

Sigma Epsilon Sigma (honor sorority) award, 1969.

Listings

Who's Who in the World

Who's Who in America

Who's Who of American Women

Who's Who of American Education

Library HQ Speaker Surce (www.libraryhq.com)

Kellogg Foundation Eavaluation Consultants Database

Library Consultants Directory (www.libraryconsultants.org)

Training and Development Organizations Directory (Gale)

Consultants and Consulting Organizations Directory (Gale)

Contemporary Authors (Gale)

LAMA Library Consultants Directory

Library Consultants' Organization (www.libraryconsultants.org)

ASCLA Directory of Peer Consultants and Speakers: Experts from A to Z

For more information, please see full consulting resume (HTML) or (PDF - 122KB), publications list (HTML) (PDF - 16KB) and workshop descriptions (HTML) (PDF - 37KB).

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Last updated 2/08

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